PRIVACY POLICY

• WE COLLECT INFORMATION FROM YOU WHEN YOU REGISTER ON THE SITE, PLACE AN ORDER, ENTER A CONTEST OR SWEEPSTAKES, RESPOND TO A SURVEY OR COMMUNICATION SUCH AS E-MAIL, OR PARTICIPATE IN ANOTHER SITE FEATURE.
• WHEN ORDERING OR REGISTERING, WE MAY ASK YOU FOR YOUR NAME, E-MAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER, CREDIT CARD INFORMATION OR OTHER INFORMATION. YOU MAY, HOWEVER, VISIT OUR SITE ANONYMOUSLY.
• WE ALSO COLLECT INFORMATION ABOUT GIFT RECIPIENTS SO THAT WE CAN FULFILL THE GIFT PURCHASE. THE INFORMATION WE COLLECT ABOUT GIFT RECIPIENTS IS NOT USED FOR MARKETING PURPOSES.
• LIKE MANY WEBSITES, WE USE "COOKIES" TO ENHANCE YOUR EXPERIENCE AND GATHER INFORMATION ABOUT VISITORS AND VISITS TO OUR WEBSITES. PLEASE REFER TO THE "DO WE USE 'COOKIES'?" SECTION BELOW FOR INFORMATION ABOUT COOKIES AND HOW WE USE THEM.

HOW DO WE USE YOUR INFORMATION?

WE MAY USE THE INFORMATION WE COLLECT FROM YOU WHEN YOU REGISTER, PURCHASE PRODUCTS, ENTER A CONTEST OR PROMOTION, RESPOND TO A SURVEY OR MARKETING COMMUNICATION, SURF THE WEBSITE, OR USE CERTAIN OTHER SITE FEATURES IN THE FOLLOWING WAYS:

• TO PERSONALIZE YOUR SITE EXPERIENCE AND TO ALLOW US TO DELIVER THE TYPE OF CONTENT AND PRODUCT OFFERINGS IN WHICH YOU ARE MOST INTERESTED.
• TO ALLOW US TO BETTER SERVICE YOU IN RESPONDING TO YOUR CUSTOMER SERVICE REQUESTS.
• TO QUICKLY PROCESS YOUR TRANSACTIONS.
• TO ADMINISTER A CONTEST, PROMOTION, SURVEY OR OTHER SITE FEATURE.
• IF YOU HAVE OPTED-IN TO RECEIVE OUR E-MAIL NEWSLETTER, WE MAY SEND YOU PERIODIC E-MAILS. IF YOU WOULD NO LONGER LIKE TO RECEIVE PROMOTIONAL E-MAIL FROM US, PLEASE REFER TO THE "HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?" SECTION BELOW. IF YOU HAVE NOT OPTED-IN TO RECEIVE E-MAIL NEWSLETTERS, YOU WILL NOT RECEIVE THESE E-MAILS. VISITORS WHO REGISTER OR PARTICIPATE IN OTHER SITE FEATURES SUCH AS MARKETING PROGRAMS AND 'MEMBERS-ONLY' CONTENT WILL BE GIVEN A CHOICE WHETHER THEY WOULD LIKE TO BE ON OUR E-MAIL LIST AND RECEIVE E-MAIL COMMUNICATIONS FROM US.

HOW DO WE PROTECT VISITOR INFORMATION?

WE IMPLEMENT A VARIETY OF SECURITY MEASURES TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION. YOUR PERSONAL INFORMATION IS CONTAINED BEHIND SECURED NETWORKS AND IS ONLY ACCESSIBLE BY A LIMITED NUMBER OF PERSONS WHO HAVE SPECIAL ACCESS RIGHTS TO SUCH SYSTEMS, AND ARE REQUIRED TO KEEP THE INFORMATION CONFIDENTIAL. WHEN YOU PLACE ORDERS OR ACCESS YOUR PERSONAL INFORMATION, WE OFFER THE USE OF A SECURE SERVER. ALL SENSITIVE/CREDIT INFORMATION YOU SUPPLY IS TRANSMITTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY AND THEN ENCRYPTED INTO OUR DATABASES TO BE ONLY ACCESSED AS STATED ABOVE.

DO WE USE "COOKIES"?

YES. COOKIES ARE SMALL FILES THAT A SITE OR ITS SERVICE PROVIDER TRANSFERS TO YOUR COMPUTER'S HARD DRIVE THROUGH YOUR WEB BROWSER (IF YOU ALLOW) THAT ENABLES THE SITE'S OR SERVICE PROVIDER'S SYSTEMS TO RECOGNIZE YOUR BROWSER AND CAPTURE AND REMEMBER CERTAIN INFORMATION. FOR INSTANCE, WE USE COOKIES TO HELP US REMEMBER AND PROCESS THE ITEMS IN YOUR SHOPPING CART. THEY ARE ALSO USED TO HELP US UNDERSTAND YOUR PREFERENCES BASED ON PREVIOUS OR CURRENT SITE ACTIVITY, WHICH ENABLES US TO PROVIDE YOU WITH IMPROVED SERVICES. WE ALSO USE COOKIES TO HELP US COMPILE AGGREGATE DATA ABOUT SITE TRAFFIC AND SITE INTERACTION SO THAT WE CAN OFFER BETTER SITE EXPERIENCES AND TOOLS IN THE FUTURE. WE MAY CONTRACT WITH THIRD-PARTY SERVICE PROVIDERS TO ASSIST US IN BETTER UNDERSTANDING OUR SITE VISITORS. THESE SERVICE PROVIDERS ARE NOT PERMITTED TO USE THE INFORMATION COLLECTED ON OUR BEHALF EXCEPT TO HELP US CONDUCT AND IMPROVE OUR BUSINESS. YOU CAN CHOOSE TO HAVE YOUR COMPUTER WARN YOU EACH TIME A COOKIE IS BEING SENT, OR YOU CAN CHOOSE TO TURN OFF ALL COOKIES. YOU DO THIS THROUGH YOUR BROWSER (LIKE NETSCAPE NAVIGATOR OR INTERNET EXPLORER) SETTINGS. EACH BROWSER IS A LITTLE DIFFERENT, SO LOOK AT YOUR BROWSER HELP MENU TO LEARN THE CORRECT WAY TO MODIFY YOUR COOKIES. IF YOU TURN COOKIES OFF, YOU WON'T HAVE ACCESS TO MANY FEATURES THAT MAKE YOUR SITE EXPERIENCE MORE EFFICIENT AND SOME OF OUR SERVICES WILL NOT FUNCTION PROPERLY. HOWEVER, YOU CAN STILL PLACE ORDERS OVER THE TELEPHONE BY CONTACTING CUSTOMER SERVICE.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER TO OUTSIDE PARTIES YOUR PERSONALLY IDENTIFIABLE INFORMATION UNLESS WE PROVIDE YOU WITH ADVANCE NOTICE, EXCEPT AS DESCRIBED BELOW. THE TERM "OUTSIDE PARTIES" DOES NOT INCLUDE PAPER CRANE. IT ALSO DOES NOT INCLUDE WEBSITE HOSTING PARTNERS AND OTHER PARTIES WHO ASSIST US IN OPERATING OUR WEBSITE, CONDUCTING OUR BUSINESS, OR SERVICING YOU, SO LONG AS THOSE PARTIES AGREE TO KEEP THIS INFORMATION CONFIDENTIAL. WE MAY ALSO RELEASE YOUR INFORMATION WHEN WE BELIEVE RELEASE IS APPROPRIATE TO COMPLY WITH THE LAW, ENFORCE OUR SITE POLICIES, OR PROTECT OURS OR OTHERS' RIGHTS, PROPERTY, OR SAFETY. HOWEVER, NON-PERSONALLY IDENTIFIABLE VISITOR INFORMATION MAY BE PROVIDED TO OTHER PARTIES FOR MARKETING, ADVERTISING, OR OTHER USES.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

TO MODIFY YOUR E-MAIL SUBSCRIPTIONS, PLEASE LET US KNOW BY MODIFYING YOUR PREFERENCES IN THE "MY ACCOUNT" SECTION. PLEASE NOTE THAT DUE TO EMAIL PRODUCTION SCHEDULES YOU MAY RECEIVE ANY EMAILS ALREADY IN PRODUCTION. TO DELETE ALL OF YOUR ONLINE ACCOUNT INFORMATION FROM OUR DATABASE, SIGN INTO THE "MY ACCOUNT" SECTION OF OUR SITE AND REMOVE YOUR SHIPPING ADDRESSES, BILLING ADDRESSES & PAYMENT INFORMATION. PLEASE NOTE THAT WE MAY MAINTAIN INFORMATION ABOUT AN INDIVIDUAL SALES TRANSACTION IN ORDER TO SERVICE THAT TRANSACTION AND FOR RECORD KEEPING.

THIRD PARTY LINKS

IN AN ATTEMPT TO PROVIDE YOU WITH INCREASED VALUE, WE MAY INCLUDE THIRD PARTY LINKS ON OUR SITE. THESE LINKED SITES HAVE SEPARATE AND INDEPENDENT PRIVACY POLICIES. WE THEREFORE HAVE NO RESPONSIBILITY OR LIABILITY FOR THE CONTENT AND ACTIVITIES OF THESE LINKED SITES. NONETHELESS, WE SEEK TO PROTECT THE INTEGRITY OF OUR SITE AND WELCOME ANY FEEDBACK ABOUT THESE LINKED SITES (INCLUDING IF A SPECIFIC LINK DOES NOT WORK).

CHANGES TO OUR POLICY

IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES ON THIS PAGE. POLICY CHANGES WILL APPLY ONLY TO INFORMATION COLLECTED AFTER THE DATE OF THE CHANGE. THIS POLICY WAS LAST MODIFIED ON SEPTEMBER 6, 2023.

QUESTIONS AND FEEDBACK

WE WELCOME YOUR QUESTIONS, COMMENTS, AND CONCERNS ABOUT PRIVACY. PLEASE SEND US ANY AND ALL FEEDBACK PERTAINING TO PRIVACY, OR ANY OTHER ISSUE.

ONLINE POLICY ONLY

THIS ONLINE PRIVACY POLICY APPLIES ONLY TO INFORMATION COLLECTED THROUGH OUR WEBSITE AND NOT TO INFORMATION COLLECTED OFFLINE.

TERMS AND CONDITIONS

PLEASE ALSO VISIT OUR TERMS AND CONDITIONS SECTION ESTABLISHING THE USE, DISCLAIMERS, AND LIMITATIONS OF LIABILITY GOVERNING THE USE OF OUR WEBSITE.

YOUR CONSENT

BY USING OUR SITE, YOU CONSENT TO OUR PRIVACY POLICY.

IN THE EVENT THAT YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER, YOU CAN RETURN THE MERCHANDISE WITHIN 10 DAYS OF THE RECEIPT DATE.

ALL NON-DEFECTIVE MERCHANDISE WILL BE SUBJECT TO A 15% RESTOCKING FEE AND YOU MUST USE YOUR OWN SHIPPING RETURN LABEL.

CLAIMS FOR ANY DAMAGES MUST BE MADE WITHIN 10 DAYS UPON RECEIPT OF MERCHANDISE. ALL ITEMS RETURNED MUST BE IN THE ORIGINAL CONDITION.

SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE. (INCLUDING BUT NOT LIMITED TO ALL REFUSED AND UNACCEPTED PACKAGES.) FOR REFUSED OR UNACCEPTED PACKAGES, WE WILL CHARGE THE RETURN SHIPPING FEE ONTO ANY CREDIT CARD YOU HAVE PROVIDED. THE REFUSED MERCHANDISE WILL BE SUBJECT TO A 15% RESTOCKING FEE.

IN THE CASE YOU USE YOUR OWN SHIPPER ID FROM UPS OR FEDEX TO SHIP OUT MERCHANDISE, THE SHIPPER ID MUST BE ACTIVE. ALL CHARGEBACKS DUE TO INACTIVE OR CANCELLED SHIPPER ID'S WILL BE INVOICED AND CHARGED ONTO ANY CREDIT CARD YOU HAVE PROVIDED. PRICE ON THIS INVOICE DOES NOT INCLUDED SHIPPING AND HANDLING FEES. CUSTOMER IS FULLY RESPONSIBLE FOR THESE FEES.

ONE OF THE BENEFITS OF CARRYING OUR LINE IS THAT WE OFFER "OPEN-PACKS" FOR MOST OF OUR STYLES, WHICH GIVES THE CUSTOMER THE FREEDOM TO CHOOSE THE SIZES TO PURCHASE FOR THE STORE/BOUTIQUE. HOWEVER, PLEASE KEEP IN MIND THAT DUE TO OUR "OPEN-PACK" POLICY, THERE IS A POSSIBILITY THAT WE MAY BE OUT OF STOCK ON CERTAIN SIZES OF EACH STYLE. IF ANYTHING IS MISSING ON YOUR ORDER, WE MAY CALL FOR CONFIRMATION BEFORE SHIPPING OUT THE ORDER.

MAP

IN ORDER TO MAINTAIN THE INTEGRITY OF THE ONESO BRAND, AS OF 09/06/2023, WE HAVE ESTABLISHED MINIMUM RETAIL PRICES FOR OUR PRODUCTS TO PROTECT AND SUPPORT ALL RESELLERS, AS WELL AS CONSUMERS OF ONESO. ONESO HAS SPENT AN EXTENSIVE AMOUNT OF TIME BUILDING A BRAND OF STRONG RECOGNITION AND A HIGH PERCEIVED VALUE. BY NOT ADHERING TO THE ESTABLISHED MINIMUM ADVERTISED PRICE (MAP) A RETAILER CAN HAVE A DRAMATIC EFFECT OF DIMINISHING OR DETRACTING FROM THE PERCEIVED VALUE OF THE ONESO BRAND AND ITS PRODUCTS. OUR MAP PRICING POLICY IS INTENDED FOR CONSUMERS TO PURCHASE FROM RETAILERS BASED ON LOYALTY AND CUSTOMER CARE EXPECTATIONS. THEREFORE, IF ONESO AGREES TO ALLOW YOUR COMPANY TO SELL ITS PRODUCTS ON A RETAIL BASIS, YOU WILL NEED TO AGREE AND ABIDE BY THE FOLLOWING REQUIREMENTS AND RESTRICTIONS. PLEASE NOTE THIS IS IN THE BEST INTEREST OF THE RETAILER. REFER TO THE FOLLOWING INFORMATION BELOW FOR MAP BREAKDOWNS FOR EACH STYLE CATEGORY:

STANDARD MAP POLICY (EFFECTIVE STARTING SEPTEMBER 6TH, 2023 TO ALL PAST, PRESENT, AND FUTURE STYLES UNLESS STATED IN MAP EXCEPTION LIST)

- $49 AND UP FOR SHORTS, AND SKIRTS.

- $59 AND UP FOR CLASSIC, CORE-BASIC JEAN/JEGGING/CAPRI STYLES WITH MINIMAL-TO-NO DISTRESSING OR DETAILS, SHIRTS AND JACKETS.

- $69 AND UP FOR NOVELTY JEAN/CAPRI/JEGGING STYLES WITH DISTRESSING, DETAILS, TRIMS AND/OR SPECIAL WASHES, AND ALL TUMMY CONTROL. (IT IS CONSIDERED DISTRESSED IF LARGER THAN A QUARTER)

INTERIM CATEGORY UPDATE (STYLES AFFECTED BY THIS TEMPORARY POLICY UPDATE - NEW FALL/WINTER 2023 DESIGNS)

- $69 AND UP FOR OVERALL SHORTS

- $79 AND UP FOR FULL LENGTH OVERALLS

- $99 AND UP FOR JUMPSUIT SHORTS

- $119 AND UP FOR FULL LENGTH JUMPSUITS

- MAP DOES NOT ESTABLISH MAXIMUM ADVERTISED PRICES. ALL RETAILERS MAY OFFER ONESO PRODUCTS AT ANY PRICE IN EXCESS OF THE MAP.

- ONESO’S MAP POLICY DOES NOT IN ANY WAY LIMIT THE ABILITY OF ANY RETAILER TO ADVERTISE THAT “THEY HAVE THE LOWEST PRICES” OR, THEY “WILL MEET OR BEAT ANY COMPETITORS PRICE”, THAT CONSUMERS SHOULD “CALL FOR A PRICE” OR PHRASES OF SIMILAR IMPORT AS LONG AS THE PRICE ADVERTISED OR LISTED FOR THE PRODUCTS IS NOT LESS THAN MAP.

- MAP PRICING IS ESTABLISHED BY ONESO AND MAY BE ADJUSTED BY ONESO AT ITS SOLE DISCRETION, WITHOUT PRIOR NOTICE.

- INTENTIONAL OR REPEATED FAILURE TO ABIDE BY THIS POLICY WILL RESULT IN PENALTIES INCLUDING, WITHOUT LIMITATION, TERMINATION OF RETAILERS’ ACCESS AND RIGHT TO RESELL ONESO PRODUCTS. ONESO DOES NOT INTEND TO DO BUSINESS WITH RETAILERS WHO DEVALUE OR DEGRADE THE IMAGE OF ONESO AND ITS PRODUCTS. IT IS ONESO’S SOLE DISCRETION WHETHER OR NOT TO PROVIDE PRIOR NOTICE OR ISSUE WARNINGS BEFORE TAKING ANY ACTION UNDER THIS POLICY.

- E-BAY, AMAZON, ETSY AND OTHER AUCTION WEB SITES POLICY: • “BUY IT NOW” AND/OR BUY BOX OPTIONS MUST BE LISTED AT A PRICE EQUAL TO MAP OR GREATER. • FOR AUCTIONS THE RESERVE AND/OR OPENING BIDS MUST START AT MAP WITHOUT A “BUY IT NOW” OPTION. • BEST OFFER AUCTIONS ARE NOT ALLOWED

- ONESO MAY RUN A SALE FROM TIME TO TIME AND IN SUCH CASE THE MAP WILL REMAIN THE SAME, UNLESS SPECIFIED OTHERWISE. IF/WHEN SPECIAL OR SALE IS OFFERED, ONESO WILL SEND OUT A NOTICE IN ADVANCE WITH DETAILS ON ADJUSTED MAP PRICING FOR THE DURATION OF THE SALE.

ACCEPTANCE OF TERMS

THROUGH THE USE OF THIS WEBSITE, YOU ARE HEREBY ACCEPTING THE TERMS AND CONDITIONS STIPULATED WITHIN THE AFOREMENTIONED PRIVACY POLICY AGREEMENT. IF YOU ARE NOT IN AGREEMENT WITH OUR TERMS AND CONDITIONS, THEN YOU SHOULD REFRAIN FROM FURTHER USE OF OUR SITES. IN ADDITION, YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF ANY UPDATES OR CHANGES TO OUR TERMS AND CONDITIONS SHALL MEAN THAT YOU ARE IN AGREEMENT AND ACCEPTANCE OF SUCH CHANGES.

CONTACT US

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THE PRIVACY POLICY AGREEMENT RELATED TO OUR WEBSITE, PLEASE FEEL FREE TO CONTACT US AT THE FOLLOWING EMAIL AT SUPPORT@ONESOCOLLECTION.COM